We are a mixed billing practice.

Appointments:

To make an appointment, you may either phone the clinic directly or call into the surgery during office hours. Walk-ins will be seen; however, please be aware that the wait time may be longer than usual. We can also add you to a cancellation list to inform you of any newly-available appointments.

You may also book via our online booking system, HotDoc.

When make an appointment, please consider the following:
1. Time frame of the appointment;
2. Doctor you wish to see;
3. The number of patients seeing the doctor;
4. If applicable, any known treatment which may require a longer appointment.

If You Need A Longer Appointment, Please Let Our Receptionists Know At The Time Of Appointment Making.

The surgery may contact you either by phone or mail with reminders for immunisations, cancer screening, asthma, diabetes and other medical related recalls where necessary. If you do not wish to receive these reminders, please advise your doctor or the receptionist.

When you arrive for your appointment, please have your Medicare card ready and if any of your personal details have changed, please advise the receptionist.

If you suspect that you or your child may have an infectious disease or feel extremely unwell whilst sitting in the waiting room, please advise the receptionist.

Pricing

We are a mixed billing practice. We bulk bill pension/health card holders and children under 16 years. For others:

Standard GP fees

Home Visits & After Hours

We do provide home visits & after hour services, please be aware that this service applies to private consultation fees from 200$+

Monday – Friday 6:00pm – 7:00pm
Public Holidays & Saturday – Sunday 4:00pm – 7:00pm

Our surgery also employs a fully accredited Bulk – billed service, Hello Home Doctor Service for after-hours care. The telephone number for this service is 134100. For more information, please speak to one of our friendly staff.

Emergencies:

For emergencies, please call 000 if you are seeking immediate medical treatment, the nearest hospital:

Princess Alexandra Hospital

Phone: 07 3176 2111
199 Ipswich Rd,
Woolloongabba
QLD 4102

Mater Adult Hospital

Phone: 07 3163 8111
Raymond Terrace,
South Brisbane
QLD 4101

Queensland Children's Hospital

Phone: 07 3068 1111
501 Stanley St,
South Brisbane
QLD 4101

Patient's Participation & Confidentiality:

Healthcare Rights:

All patients have their Healthcare Rights:

To access health care
To received safe and high-quality health care
To be shown respect, and to be treated with dignity and consideration
To be informed about services, treatment, options and costs in a clear and open way
To be included in decisions and to make choices about your health care
To Privacy and confidentiality of your personal information
To comment on your health care, and to have your concerns addressed

Your medical record is a confidential document. The surgery has a privacy policy which maintains the security of personal health information at all times and ensures that this information is only available to authorised staff members.

For your own confidentiality, we are unable to give out any information to another party. This includes any family members unless authorised.

Prescriptions and Results

Prescriptions are not given without an appointment unless you have a prior arrangement with the doctor.

You may wish to phone the practice with any issues. Please Note that requests to talk to the doctor will depend upon the nature of the request. It is practice policy to take down patient details and requests to communicate to the doctors. The doctors may choose to call the patient directly or provide the nurse or receptionist with the correct information to communicate to the patient. If there are any other circumstances, prior arrangements can be made with the receptionist, nurse or doctor.

It is a policy of the surgery to send Pap smear results, immunisation, and other selective health related data to the State and Commonwealth health registries. If you do not wish for these to be submitted, please advise your doctor or the receptionist.

Pathology results must be discussed with the doctor in a consultation. If the doctor has advised that you ring the receptionist, you will only be told the message left by the doctor. We are here to help you as much as we can and to make your visit as pleasant as possible.

Communication with patients

Communication by Telephone

Patients who call in and ask to speak with the doctor if you are returning doctor’s call. Your message will be taken by our receptionist and it will be passed onto the doctor if the doctor is currently seeing other patients. There could be some delays of returning your call, however this will be the doctor’s decision. Please let our friendly staff know if you are experiencing any emergency circumstances, so we will be able to triage your call to assist your needs.

Communication by Email

We are regularly checking our emails everyday and your email will be assessed on a daily basis. if there’s matter of emergency, please contact our friendly staff so we will be able to tell you with further assistance, otherwise your email will be responded within 24hours.

Complaints

You are welcome to speak to any of our staff members in regards to any complaints or queries you may have. If you believe this is insufficient or believe that our measures were unacceptable or unsatisfactory, you may contact the Office of the Health Ombudsman (OHO)

www.oho.qld.gov.au
133OHO (133646) (Monday – Friday 9:00am – 4:30pm)

Privacy Policy

A copy of our privacy policy can be obtain from reception or at our privacy policy page

07 3078 3930