We are a mixed billing practice.
To make an appointment, you may either phone the clinic directly or call into the surgery during office hours. Walk-ins will be seen; however, please be aware that the wait time may be longer than usual. We can also add you to a cancellation list to inform you of any newly-available appointments.
You may also book via our online booking system, HotDoc.
When make an appointment, please consider the following:
1. Time frame of the appointment;
2. Doctor you wish to see;
3. The number of patients seeing the doctor;
4. If applicable, any known treatment which may require a longer appointment.
If You Need A Longer Appointment, Please Let Our Receptionists Know At The Time Of Appointment Making.
The surgery may contact you either by phone or mail with reminders for immunisations, cancer screening, asthma, diabetes and other medical related recalls where necessary. If you do not wish to receive these reminders, please advise your doctor or the receptionist.
When you arrive for your appointment, please have your Medicare card ready and if any of your personal details have changed, please advise the receptionist.
If you suspect that you or your child may have an infectious disease or feel extremely unwell whilst sitting in the waiting room, please advise the receptionist.
Standard GP fees
Standard consultation < 20mins $72.50 (Medicare rebate $39.75)
Long consultation 20 – 40mins $117.45 (Medicare rebate $75.75)
Prolonged consultation ≥ 40mins $167.25 (Medicare rebate $111.50)
Procedures $50.00 (Gap)
Insurance & medical forms are billed directly to the requesting party, or patient before the consultation.
Home Visits & After Hours
We do provide home visits & after hour services, please be aware that this service applies to private consultation fees from 200$+
- Monday – Friday 6:00pm – 7:00pm
- Public Holidays & Saturday – Sunday 4:00pm – 7:00pm
Our surgery also employs a fully accredited Bulk – billed service, Hello Home Doctor Service for after-hours care. The telephone number for this service is 134100. For more information, please speak to one of our friendly staff.
For emergencies, please call 000 if you are seeking immediate medical treatment, the nearest hospital:
Princess Alexandra Hospital
199 Ipswich Rd,
Mater Adult Hospital
Queensland Children's Hospital
501 Stanley St,
Patient's Participation & Confidentiality:
All patients have their Healthcare Rights:
- To access health care
- To received safe and high-quality health care
- To be shown respect, and to be treated with dignity and consideration
- To be informed about services, treatment, options and costs in a clear and open way
- To be included in decisions and to make choices about your health care
- To Privacy and confidentiality of your personal information
- To comment on your health care, and to have your concerns addressed
For your own confidentiality, we are unable to give out any information to another party. This includes any family members unless authorised.
Prescriptions are not given without an appointment unless you have a prior arrangement with the doctor.
You may wish to phone the practice with any issues. Please Note that requests to talk to the doctor will depend upon the nature of the request. It is practice policy to take down patient details and requests to communicate to the doctors. The doctors may choose to call the patient directly or provide the nurse or receptionist with the correct information to communicate to the patient. If there are any other circumstances, prior arrangements can be made with the receptionist, nurse or doctor.
It is a policy of the surgery to send Pap smear results, immunisation, and other selective health related data to the State and Commonwealth health registries. If you do not wish for these to be submitted, please advise your doctor or the receptionist.
Pathology results must be discussed with the doctor in a consultation. If the doctor has advised that you ring the receptionist, you will only be told the message left by the doctor. We are here to help you as much as we can and to make your visit as pleasant as possible.
- Communication by Telephone
- Communication by Email
You are welcome to speak to any of our staff members in regards to any complaints or queries you may have. If you believe this is insufficient or believe that our measures were unacceptable or unsatisfactory, you may contact the Office of the Health Ombudsman (OHO)
- 133OHO (133646) (Monday – Friday 9:00am – 4:30pm)